Shipping

Shipped from Marrakech, Morocco · Worldwide

Every Brassna fixture is dispatched from our workshop in the medina of Marrakech. Free worldwide shipping on all orders of $500 and above.Orders under $500 ship standard for a flat $100. Need it sooner? Express is a flat $300 on any order.

Rates & timelines

• Standard Shipping — 10–20 business days: Free on orders $500+ · $100 flat under $500
• Express Shipping — 5–10 business days: $300 flat on every order

Timelines are counted from dispatch, not from order date. Each fixture is finished by hand, so please allow 2–4 business days of workshop handling before your parcel leaves Marrakech.

Tracking

A tracking number is assigned once your order is packed and handed to the carrier — usually 2–4 business days after purchase. You'll receive it by email, and you can look up your order at any time on our Order Tracking page using your order reference and email. Until the tracking number is assigned, the tracking page shows "We're preparing your order".

Duties & taxes

For international destinations, import duties and local taxes are collected at checkout and included in your final total — you will not be asked to pay anything on delivery.

Delivery zones (Standard, from dispatch)

• Europe: 10–15 business days
• North America: 12–18 business days
• Middle East & North Africa: 8–12 business days
• Asia-Pacific: 14–20 business days
• Rest of world: 15–20 business days

Freight items

Bathtubs, stone basins, and other freight items ship via specialized carrier with in-home delivery on request. Expect an additional 5–10 business days over the standard timeline.

Customs & delays

Occasionally, parcels are held at customs for inspection — this is outside our control and can add a few business days. If your order has not arrived within the maximum window above, please contact us and we will investigate immediately.